Damaged or incorrect orders
Email hello@feltandthreadshoppe.com within 7 days of delivery with your order number and photos. We will work with you on a replacement, repair, or refund.
Shop policies
Returns & exchanges
Please contact us promptly if something is not right.
Standard items
Unused, non-personalized items may be eligible for return within 14 days. Contact us before mailing anything. Shipping is generally not refundable.
Custom items
Personalized, custom, and made-to-order products are final sale unless damaged or materially different from the order.
Cancellations
Contact us quickly. Cancellation is not guaranteed after customization begins or shipping is purchased.
Last updated October 2, 2026